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On Sale Items: RRG is not responsible for any merchandise returned without an RMA number. Returned merchandise will be inspected and may be subject to a restocking fee. Absolutely no returns on rope, web, web products, videos or sale items, unless the item was received in a damaged condition and an RMA number is requested within 5 days of receipt of shipment. On all other returns, an RMA must be requested within 15 days of the invoice date.